To qualify as a retailer with us, you need a Vendor's Resale Permit from Ontario and may need to provide a valid HST number. This applies to all store-front, internet-based, or home-based businesses. Some manufacturers may choose to sell only to store-front businesses, which we handle on a case-by-case basis.

To set up an account with us, you'll need to complete a credit application. Many companies also require a credit card for your first order. Each company has a minimum order requirement and specific terms for future orders.

No, you cannot combine orders to meet the minimum requirement. Each vendor operates independently, so orders must be placed separately.

Shipping and delivery times vary. For Canadian-based companies, orders are usually processed as received, with most vendors shipping within a week. Delivery times depend on the vendor's location. For US-based companies, orders are often consolidated and shipped weekly to reduce freight charges and ease customs clearance. Delivery from the US can take 4-5 days from New England or up to 10 days from the West Coast.

Most US vendors quote prices in Canadian dollars, including duty and brokerage costs. Freight charges are usually extra. If a vendor only accepts US dollars, you'll need to cover additional charges separately. Please inform us if you have a broker account when placing the order.